After receiving the item, cancel the purchase within Return postage 30 days Buyer pays return postage Take a look at our Returning an item help page for more details. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. The buyer is responsible for return postage costs. Return policy details If for any reason you are not happy with your purchase, we are happy to refund or exchange it subject to conditions stated below.
Any "do not break seal" labels for health protection or hygiene reasons must not have been removed or tampered with. We are unable to accept back any product s that have been opened or the seal broken, as per the Consumer Rights Act Before returning any item s , firstly please contact us by email returns bthholdings. Upon receipt of this email, we will, normally within 1 working day, reply with details of how to return the item s to us.
Please do not send back unapproved returns as they may be rejected. Provided we are notified within 14 days after receipt of delivery we will happily refund or exchange an item.
Notifications received after 14 days but within 30 days may be exchanged for a replacement or alternative of equivalent price. All carriage costs for these transactions are at the customer's expense. Please note that Lubricants, creams, liquids, gels and eyelashes cannot be returned. Underwear may be tried on for size, but a protective layer must be worn to avoid any contact with intimate body parts and the item must not be damaged, stretched or soiled in the process.
Customers are responsible for any return shipments to us until they arrive at our warehouse. All returns must include all parts of the product including any batteries and all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you. Your statutory rights remain unaffected. Most purchases from business sellers are protected by the Consumer Contract Regulations which give you the right to cancel the purchase within 14 days after the day you receive the item.
Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. Seller assumes all responsibility for this listing. Postage and packaging The seller hasn't specified a postage method to Russian Federation. Contact the seller- opens in a new window or tab and request post to your location. Postage cost can't be calculated. Please enter a valid postcode. United Kingdom, United Kingdom Postage to: